FAQ

Your questions answered

Emergency Care

What should I do in case of a health emergency?

Bring your patient directly to our Emergency Room, where our team is ready to provide immediate care.

Is the Emergency Room open 24/7?

Yes, our Emergency Room operates around the clock to handle urgent cases.

How do I book an appointment?

You can book an appointment online through our website or call our front desk.

Can I get a same-day appointment?

Yes, we offer same-day appointments for urgent cases, subject to availability.

When will I receive my results?

The timing of test results depends on the type of test conducted. Some results, like basic lab tests, may be available on the same day, while others, such as specialized tests or imaging reports, may take 2–3 days. Our staff will inform you of the expected timeline during your visit. For urgent cases, we prioritize fast processing to ensure timely care.

Payments

What payment methods do you accept?

We accept cash, mobile money, debit/credit cards, and insurance payments.

Can I pay in installments for large medical bills?

Yes, we offer flexible payment plans for certain services. Please speak to our billing department

General

Can people stay with their patients during hospitalization?

Yes, we encourage parental presence to provide emotional support for patients.

How do I know which department or service my patient should go to?

Our staff will guide you after an initial consultation or based on a referral from your doctor.

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